Thursday, October 15, 2009

Now that's customer service!

The library is currently weathering an unexpected adjustment to our proxy server. An innocent bystander, our collection of LibGuides chock full of links to database resources, electronic books, and articles using the proxy URL for authentication. Each of the estimated 1000+ links now rendered useless by the change. But this is a post with a happy ending.

One of our IT people suggested we contact LibGuides and ask if they could query our full content, remove the incorrect proxy string, and replace it with the new. We were secretly doubtful, but all things considered nothing ventured, nothing gained. Sara, fellow blogger and our liaison with LibGuides, contacted them with the request Wednesday evening. Almost immediately, their response was yes! This morning they completed the task and our guides are once again the shining star of our library resource page.

The Springshare About Us page states: "Our goal is to have each and every client say 'this is a great company to work with!'" In my humble opinion, you have more than met your goal.

Springshare is a great company to work with!

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